- Name: Richard Hulme
- Date of Birth: 5th December 1970
- Nationality: British
- Address: Surrey
- Phone: +44 (0) 78 6754 3839
- Email: firstname.lastname@example.org
Managed IT and Telecoms provision for both Rocco Forte's Browns Hotel and Jermyn Street Head Office. Offering first line support to the teams and Hotel Guests alike. Reporting to the Financial Controller with responsibility for maintaining and developing the Hotels IT and Telecoms systems.
Effectively looked after the 90 user network on two sites including overseas team members
Maintained and managed all guest, back of house IT and Telephony services throughout the hotel and head office.
Liaised with and managed all contractors and over saw IT contracts within the Hotel and Head Office
Overseeing the implementation of a POS system and PCI compliancy for F&B and FOH
Updated and managed the Security system increasing it 4 fold to cover all guest floors also enabling remote viewing of camera's for Duty managers and executive team members.
Worked closely with GM at Hotel Level and Directors and support teams at Head Office
Managed the Technical Event production and internal / external IT Support for Aztec Event Services and its clients. The requirement was to bring technical standards and equipment to the forefront of the company's products. Reported directly to the Directors with responsibility for developing hardware and software products for the end clients to maximise their sales opportunities at live events.
Effectively looked the 40 user network both internal and external users, including 2 off site venues with their daily issues and long term requirements.
Reproached the company's solution for preparing and imaging desktop and laptops generating savings in time and data consumption and cost.
Effectively trained Technicians on all technology equipment and systems relevant to their daily needs and produced manuals and troubleshooting guides, which are constantly updated to ensure ease of use.
Managed the IT and telecommunications for this Audio Visual Production Company. The infrastructure includes 14 external client venues including Wembley Stadium requiring 24/7 availability and support as well as the normal office network needs.
Reported directly to the board and responsible for all IT budgets and performing cost/benefit analyses for all purchases of hardware and software within the company.
Effectively trained users on all systems relevant to their daily needs and produced manuals and a troubleshooting guide, which are constantly updated to ensure ease of use.
Indicated the need for and introduced a web sensing reporting on Internet use and abuse the system brought about previously unconsidered time and cost savings
Performed the cost/benefit analysis, due diligence and researched all other factors for a relocation of the IT Services department into a Data Centre
Project managed the company relocation to a new purpose built premises on time and with little impact on service.
Claridges June 1992 - April 1996
University, College and Work Based Study
Nourish Leadership (CIPD Award) ILM 3
MCP Microsoft Certified Professional
AIH (HCIMA)Professional Certificate
A+ Certified Computer Technician Hardware and Software
NEBS Management Cauldon College
Wine & Spirit Education Trust Certificate
City & Guilds 706/1 & 2 Cooking
City & Guilds 707/1 & 2 F&B Service
City & Guilds 708 Accommodation Services
Btec First Diploma in Hotel and Catering
City & Guilds 481/1 & 2 Sport Recreation & Leisure Industries
Environmental Health Basic Food Hygiene
Craft Trainer Award 121 and Group
St John's Ambulance First Aid
Interviewing Skills and Supervisory Skills
English Native Speaker
Polish spoken a good understanding.
Driving Licence Full Clean
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